1. Equipment remains on hire, and therefore chargeable, until it is returned. 

2. It is the responsibility of the Hirer to return the equipment at the end of the Hire Term to the agreed location. 

3. Return instructions will be emailed to the Hirer and the equipment must be returned to the Owner on the last day of the Hire Period (or earlier by agreement). 

4. Any equipment returned late will incur a daily rental charge of £25 per item(with the first day taking effect the day after the original return date as stated in the order confirmation.)

5. If equipment is not returned, the Owner reserves the right to take any and all necessary actions to locate, recover and regain possession of the equipment. This includes but is not limited to law enforcement and legal proceedings.

6. Items returned early for any reason are not eligible for a refund for unused time. 

7. Local returns can be made on the last day of the Hire Period at a time convenient to both parties at the Owner’s premises

Refunds & Cancellations:

Payments are non-refundable. Just like hotels, flights or any other time bound service we reserve the right not to offer refunds if you change your mind.

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If notified 7 days before the hire start date we can postpone the hire and reschedule for an alternative date providing it falls within 12 calendar months of the original Hire Start Date. Any amendments to the hire itself or the  dates will incur a £10 admin fee. If you notify us of your wish to cancel or reschedule within 7 days of the start date of hire we will be unable to offer a postpone/reschedule of dates unless agreed verbally with us as the item(s) may have already been prepared for dispatch.

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Equipment Check at Delivery:
 

The Hirer is responsible for checking and ensuring that they are satisfied with the equipment delivered. If there are any missing items or damage to the equipment to impair use, the Hirer should inform us within 12 hours of receipt.  If you have hired an inflatable item from us such as a Planepal you must fully inflate this and leave for 8 hours to check for any punctures caused during transit and report and issues to us within 24 hours of delivery.

We will use all reasonable endeavours to replace missing items or damaged equipment. If we are unable to replace or repair the equipment, we will offer a refund equal to the remaining, unused part of the Hire Period. Any refund due will be made within 7 calendar days from the date on which we agree that the Hirer is entitled to a refund. Refunds will be made using the original payment method.

We do not guarantee colours of any of our items, colour preference is a preference only and therefore you may on the rare occasion receive an item that’s not the colour you picked as your preference.