Effective Date: 15th Sept2025

At Little Essentials Hire (“we,” “our,” “us”), we take pride in providing high-quality, clean, and safe hire equipment for babies and children. We want every customer to be satisfied with their experience. This Refund Policy explains the circumstances under which refunds may be issued, how requests are processed, and the steps you should take if you need to cancel or raise a concern. By booking with us, you agree to the following terms.

1. General Principles

Our refund policy has been designed to be fair to both our customers and our business. While we do our best to accommodate changes and cancellations, we also need to account for the time and resources spent in preparing your order. Refunds are therefore subject to the conditions set out below.

2. Cancellations Before Delivery

• More than 72 hours’ notice: Customers who cancel their booking more than three days before the scheduled delivery date will receive a full refund, minus any applicable administrative fee.

• Between 48 and 72 hours’ notice: Cancellations made within this period are eligible for a 50% refund of the hire fee.

• Less than 48 hours’ notice: Unfortunately, cancellations within 48 hours of delivery are not eligible for a refund, as the equipment will already have been prepared and allocated for your hire.

3. Refunds After Delivery

Once equipment has been delivered, refunds will generally not be issued. Exceptions may apply if:

• The wrong item was delivered in error.

• The equipment is faulty or unsafe upon arrival.
  In such cases, customers must notify us immediately (within 24 hours of delivery) so that we can arrange a replacement or issue a suitable refund.

4. Deposits

Where a security deposit is required, this amount will be refunded once items are returned in good condition. Deductions may be made for damage, loss, or additional cleaning if equipment is returned in an unsatisfactory state. Refunds of deposits will be processed within 7 working days of collection and inspection.

5. Non-Refundable Fees

Please note that certain charges, such as administrative or delivery fees, are non-refundable once a booking has been confirmed.

6. Refund Processing

• Approved refunds will be issued using the same payment method used at the time of booking.

• Refunds are typically processed within 7–10 business days, depending on your bank or card provider.

• Customers will be notified by email once a refund has been initiated.

7. Customer Responsibilities

To ensure fairness and clarity:

• Customers must review equipment on delivery and report any issues immediately.

• Items must not be misused or neglected, as this may affect eligibility for a deposit refund.

• Any refund requests must be made in writing to our customer service team.

8. Changes to This Policy

We may revise this Refund Policy occasionally to reflect updates in our services or legal requirements. Any changes will be posted on our website with the updated effective date.